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Nov. 8, 2017: Important message regarding Patient Assistance Program (PAP)

We are writing to inform you that TELUS will discontinue the Patient Assistance Program (PAP) option in your EMR in the coming weeks.

Earlier this fall OntarioMD, the certifying body for EMRs, issued a letter informing EMR vendors that PAP functionality has to be removed from all EMRs used in Ontario.

TELUS Health offered this optional feature as a convenience to physicians who otherwise manually stocked and distributed PAP cards. We have always been careful to ensure that our EMRs comply with provincial policy as it evolves over time and accordingly, the PAP option will be discontinued in your EMR in the coming weeks. This will have no impact on the prescribing functionality in your EMR and patients already using the PAP will not be impacted. Information about the removal of this functionality will be included in the release notes of an upcoming release.

If you did not activate this feature when it was launched, you will not notice any effect. If you did activate it, the PAP certificates will no longer be available from the EMR.

Should you have any questions, please call us at 1 (888) 207-4422 or email us at


Fall Update – 2017 

It’s already been a year since we welcomed Nightingale into the TELUS Health family. We’ve been busy converting hundreds of your colleagues to PS Suite EMR and they are now enjoying efficient workflows thanks to features including:

  • customizable workflow toolbars
  • customizable Cumulative Patient Profile (CPP)
  • powerful appointment and schedule management tools
  • advanced search functions
  • chronological data display
  • mobile access to your EMR anytime, anywhere
  • unlimited digital or eFax communications at a flat monthly rate with no overages.

Former Nightingale users also have quickly adopted MedDialog. PS Suite’s new provider-to-provider communication system makes it easy to send or receive referrals, eConsults and other direct messages from within the EMR. All communications are stored in the patient chart and nowhere else. Say goodbye to paperwork and filing.

With our dedicated project managers focused on understanding and meeting the individual needs of each physician, we are converting Nightingale users to PS Suite faster than we anticipated – with fantastic results. After converting millions of PS Suite patient charts for hundreds of physicians, we know what it takes to make the switch with minimal downtime, and with no data left behind. Don’t take our word for it – this is what recent customers have told us about their migration to PS Suite:

“The entire cut-over was seamless. The TELUS implementation team researched all my requirements right from the start and didn’t stop until everything was right.”

Dr. McMahon, Markham, ON.

“We all knew the ride would be bumpy, but you managed to smooth out the creases.”

Dr. Langill, Ottawa, ON.

“You helped us plan every step of our migration. You understood all aspects of our practice and the scope of project. You broke down everything into smaller projects.”

Mr. Ahmad, Bolton Medical Practice, Bolton, ON.

We’ll be there every step of the way for you as well. Give us a call. We’d be happy to answer any questions you have about the process and schedule your FREE PS Suite conversion.


To learn more
Questions? Call us at 1-844-551-7653.